“Hcloud” is the trademark of Hcloud (Private) Limited, a company incorporated under the applicable laws of Pakistan (“we”, “us”, “our” or “Company”). The domain name, www.hcloud.pk, is exclusively owned by us.
There are many different ways you can use our services. When you share information with us on any of our Platform we aim to make those services even better, for example showing you more relevant search results and ads, to help you connect with people, or to make your experience on the Platform worthwhile. We want you to be clear how we are using information and the ways in which you can protect your privacy.
We have created this Policy in order to demonstrate our firm commitment to helping you better understand what information we collect about you and what may happen to that information. This Policy applies solely to information collected while visiting our Platform. By using or accessing our Platform, you signify your assent and consent to our Policy. If you do not agree to this Policy, you will not be allowed to access or otherwise use the Site.
Our Policy explains:
- What information we collect and why we collect it?
- How we use that information?
- The choices we offer, including how to access and update information.
We have tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, you are advised to read about these key terms first. Your privacy matters to the Company so please do take the time to get to know our practices and if you have any questions feel free to contact us.
Collection, Storage and Use of Information Related to You for Using our Platform
While using the Platform you may be asked to provide, or you may choose to upload, certain personally identifiable information about yourself such as your name, occupation, photo, e-mail address, address, phone number(s), Facebook profile, Twitter handle, selected interests or date of birth. Please note that personal information may also include personally identifiable information you voluntarily provide when you take a survey or a poll or enter a contest, sweepstakes or other promotion. In addition, and to provide you effective services, we may automatically track certain information about you based upon your behavior on the application usage. Moreover, we may also collect non-personally identifiable information, such as IP host address, pages viewed, browser type and other data, and may aggregate any personal information collected, such as demographic information, in a manner which does not identify any one person.
We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. We also use this information to offer you tailored content like giving you more relevant search results. This information is compiled and analyzed on aggregated basis. Our automated systems analyze your content (including emails) to provide you personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection. Survey answers and influencer scores that are not connected to personal information may also constitute aggregate information.
The information we get may include the URL through which you accessed our Platform, which URL you next go to, your device browser information, your IP address, and other information associated with your interaction.
To provide the best experience to you, we also collect and store personal information provided by you from time to time on the Platform. When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements, and updating you with issue status. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
- To enable the provision of services opted for by you;
- To communicate necessary account and product/service related information from time to time;
- To allow you to receive quality customer care services;
- To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
- comply with applicable laws, rules, and regulations; and
- provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you. Where any service requested by you involves a third party, such information as reasonably necessary for us to carry out your service request may be shared with such third party.
We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent and to send you promotional materials from its contest sponsors or advertisers.
Platform users will occasionally receive e-mails containing information regarding any new product invitations, Company’s offers, and directives from Company if they have opted-in. “Opted-in” means the users have approved certain e-mails to be sent to them from the Company. Users may opt-out of these emails by updating their notifications on their profile settings page.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Platform and opt out of any non-essential communications from the Company.
"Medical information" is any information, data, or documentation relating to a user's mental or physical condition. The term includes, but is not limited to, oral, written, or digital information concerning a user's mental or physical condition; medical records; dental records; disability records; user's compensation records; medical leave records; genetic information; health insurance information; and/or information concerning visits or payments to any health care professional, hospital, emergency room, or other type of short- or long-term health care facility.
We may share your medical information with third party "business associates" that perform various activities (for example, billing, transcription services). We may disclose to a member of your family, a relative, a close friend or any other person you identify, your medical information that directly relates to that person's involvement in your health care or payment for your care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may, if we deem fit, use or disclose medical information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care, your location, and general condition. Finally, we may use or disclose your medical information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care. Furthermore, we may use or disclose your medical information in an emergency treatment situation.
Personal Account Information
Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself. We, therefore, caution you and advise you to not reveal any information to any other person and in case of any suspicious activity to your account or where your account have/may have been compromised, please report it to our customer care team on immediate basis.
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it unless we have to keep that information for legitimate business or legal purposes.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Correction and upgradation of Personal Information
You may have certain rights relating to your Personal Information, subject to local data protection law. We aim to provide you with access to your Personal Information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. Subject to applicable law, you may obtain a copy of Personal Information we maintain about you or you may update or correct inaccuracies in that information by contacting us. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that Personal Information, we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.
If you wish to correct or update any information you have provided, you may do so online, by yourself. Alternatively, you may contact the Company to correct or update such information by sending an email to [●].
In the event of loss of access to the Platform, you may contact the Company by sending an email to [●].
In the event you wish to report a breach of this Policy, you may contact us on [●] or email us at [●].
Transparency and Choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
- Review and control certain types of information tied to your account by using Platform.
- View and edit your preferences about the ads shown to you on Platform such as which categories might interest you, using ads settings. You can also visit that page to opt out of certain Platform advertising services.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it is important to remember that many of our services may not function properly if your cookies are disabled.
Information we Share
We may share your personal information with our clients, affiliates, technical consultants, third party auditors or other third parties, under confidentiality agreements, who compile the aggregate information, make our website available, enhance its functionality or provide associated services and/or who process your orders and/or deliver content, samples, supplies, products, or services. For example, we may share your personal information with a vendor to fulfill any incentive or reward which you have elected to receive and that vendor may forward your email address to a third party, including to redeem any rewards.
We may use your aggregate information to do such things to operate our Platform, enhance our Platform, and for market research purposes. We may share your information with our clients, affiliates, charity partners and other third parties for advertising, promotional, and other purposes. Individual answers from you to questions within Programs marked as ‘confidential’ may be shared with our affiliates, clients and business partners but those answers will not be labeled with, or linked to, your personal information.
Your user name, city, profile photo, publicly declared preferences, and some of your activity may be shared with other users. You may also see such information related to other users of the Application when logged into the Platform.
We will share personal information with companies, organizations, or individuals outside of Company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (a) meet any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations, (c) detect, prevent, or otherwise address fraud, security or technical issues, and (d) protect against harm to the rights, property or safety of Company and/or Platform, our users or the public as required or permitted by law.
Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Policy. When we receive any formal written complaints, we contact the person who made the complaint to follow up. We work with the relevant authorities to resolve the complaints on priority basis.
Cookies and Similar Technologies
We use data collection devices such as ‘cookies’ on certain pages to help analyzing our web page flow, measure promotional effectiveness, and promote trust and safety. In simple tems ‘cookies’ are small files placed on your hard drive that assists us in providing our services. We offer certain features that are only available through the use of ‘cookie’.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Platform, we may collect such information into a file specific to you. We do not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or another competent body pursuant to applicable laws.
They may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
Choices Available Regarding Collection, Use, and Distribution of Information
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavors to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using the Platform, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Please note that we will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to [●] for necessary action.
Changes in our Privacy
If should you have any queries and clarifications regarding this Policy, please do not hesitate to contact us at [●].